Returns Policy

We are happy to exchange or refund goods within 30 days of delivery. If for any reason, you are not entirely satisfied with your item, please contact our customer service team on 0116 2763196* or via email at cs@crystaledge.co.uk.

We strive to ensure all issues are resolved quickly and efficiently with a positive outcome. We accept returns for an exchange or refund provided the item(s) are returned in brand new and resalable condition with its original packaging.

Please be advised that Crystal Edge Ltd will not cover any postage costs for returned items, unless it has a manufacturing defect and upon receiving proof of postage cost. We will provide a replacement or a refund upon request.

Returns by post to:

Crystal Edge Ltd - Returns Dept
8A King Edward Road
Leicester
LE5 4DB

The parcel should contain:

  • The item(s) you purchased that you wish to return
  • A copy of your invoice, clearly stating which item(s) you are returning and why

We are unable to accept any responsibility for returned items which are lost or damaged in the post. You must ensure that your item(s) are securely packaged and obtain a proof of posting. Please return items via Royal Mail 2nd Class post or Royal Mail Standard Parcels.

If you need any advice on returning items by post please contact our customer service team on 0116 2763196* or via email on cs@crystaledge.co.uk.

*Standard rate call (Monday - Friday 9:00am to 6:00pm)

Refunds

We are happy to exchange or refund goods within 14 days of delivery.

Goods must be returned with your receipt and be in the condition they were purchased. Our refunds policy is in addition to your statutory rights. There are exceptions to our Refunds Policy for certain items.

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods:

Our refunds policy is in addition to your statutory rights.

Under the Sale of Goods Act, the goods we sell you must:

  • Conform to the description we have given you.
  • Be of satisfactory quality.
  • Be fit for purpose.
  • Be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations:

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).

If you want to cancel, you must do so within fourteen working days after delivery of the goods.

To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.

You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to:

Crystal Edge Ltd - Returns Dept
8A King Edward Road
Leicester
LE5 4DB

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.

Once we have received your notice of cancellation and the items we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the account or card with which you paid.